Frequently Asked Questions
Everything you need to know about securing your home and business.
How do I install my Defender security camera system?
Our systems are designed for DIY installation. Each kit includes a step-by-step quick start guide, mounting hardware, and access to our mobile app which features an interactive setup wizard.
Do Defender cameras require a monthly subscription fee?
No, we believe in true ownership. All Defender cameras offer local storage options and free remote viewing via our app, meaning you can secure your property without mandatory monthly contracts.
What is the warranty period for your security products?
We offer a standard 12-month limited warranty on all new hardware. This covers any manufacturing defects or hardware failures under normal use conditions.
How long does shipping take for my order?
Orders are typically processed within 24 hours. Standard shipping usually takes 3-5 business days, while expedited options are available at checkout for urgent security needs.
Are the cameras weather-resistant for outdoor use?
Yes, our outdoor-rated cameras feature an IP66 or higher weather-resistant rating, ensuring they remain operational in rain, snow, and extreme temperatures ranging from -22°F to 122°F.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund.